Product Overview
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Main Features
General Information
Specifications
ADI Part Number W9-PMBS511S Brand Name Netgear Manufacturer Netgear, Inc Manufacturer Part Number PMB0S51-10000S Product Type Service
Product Supported Netgear Category S1 Provided Support Configuration, Firmware Updates, Hardware Support, Live Chat, Parts Replacement, Phone Support, Software Support

