Returns

See our flexible policy and how to start the return process

Return Policy

What is ADI's return policy?

We accept returns for credit on the customer’s account on new, unopened products within 30 days of purchase. Products must be in their original package and in new condition.

Items may also be returned for repair. Terms and conditions vary depending on the manufacturer’s warranty.

Items that are defective out of the box will be exchanged for a new product at no charge or be returned for credit according to the manufacturer’s policy. If the manufacturer determines that the product is not initially defective, not new, or that its inability to function properly is a result of user damage or abuse, the customer is responsible for charges associated with its replacement.

When you begin a return, you will need to select the reason for return: credit – new, credit – defective, exchange – defective, or repair. An ADI representative will be in touch if we cannot accommodate your return request.

How can I make a return?

We offer two ways to make a hassle-free return:

Visit a local branch. See Returns to the branch.
Return items at your own expense.
See Returns using your own shipping arrangements.

Can I return an item that was purchased more than 30 days ago?

Unfortunately, we cannot accommodate returns after 30 days from the date of purchase unless otherwise noted by your sales representative.

Can I return special ordered items?

Returns of special ordered items are subject to the vendor’s return policy; some may have a restocking fee, and some may be non-returnable. Contact your sales representative for vendor return authorization on special ordered items. Returns of special ordered items are not available online.

Are returns free?

Customers may return items to a local branch for free. If you cannot visit a local branch to make a return, you can ship your return to us by paying your own shipping charges or by using our return function online for a flat return shipping fee.

There is a flat fee of $10 for the first 60-pound carton that you return and $5 for each additional carton. The fee will be billed to your account separately.

Returns to the Branch

Can I return a product that I purchased online to a branch?

Yes, return for credit or repair on products purchased online can be done at your local branch. Find a branch near you.

Are returns to a branch free?

Returns to a local branch are always free. However, there may be a charge if the item needs to be repaired. If you cannot visit a local branch to make a return, you can ship your return to us by paying your own shipping charges or by using our return function online for a flat return shipping fee.

Returns Using Your Own Shipping Arrangements

I need to make a return using my own shipping arrangement.

If you do not have a web account, or you want to arrange your own shipping, you may ship items for return at your expense. You will need to fill out a repair/credit form and include it in the package when you ship it back to us.

Where do I ship return items?

Ship your returns to:

ADI CANADIAN NATIONAL RETURNS CENTER (TR)
570 MATHESON BLVD EAST, UNIT 1
MISSISSAUGA, ONTARIO
L4Z 4G3

You must fill out a repair/credit form and include it in your package.

Returns for Credit

When can I expect to see a return credited to my account?

For new, unused items, ADI will issue a credit for a return. Please allow for three business days for the credit to appear on your account after we receive, inspect and process your return. Please contact your credit representative directly if the credit for your return is not processed within a three-day timeframe.

Returns for Repair

Is there a cost to repair a product?

If your item is still under warranty, it may be repaired at no cost to you. Outside of the warranty, repair charges vary by item and vendor. To understand your options, please speak with a local branch representative, or log into My Account to begin the return process by clicking the Return Products button on a past order. If you do not have an online account, you can create one here, or you can fill out a repair/credit form.

Please note that if you return an item for repair, you are also responsible for any shipping charges incurred by ADI, including the shipping cost to and from the manufacturer. This cost will be added to your account.

How long will it take for ADI to repair a product?

If you have returned an item for repair, please allow around six weeks for repair, not including shipping time. We work directly with our supplier partners to repair products, so turnaround times vary.

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