How can I see my invoices and statements?
Invoices for orders are completed nightly for customers with a credit line. You can see invoices and statements online by logging in and going to Invoices or Statements from the account menu.
You can also go to Orders from your Order History, where you can find a link to the invoice for each order. Please note that your invoice for an order will be available only after your order has been shipped, and orders placed within the past 24 hours will not yet be available.
You will receive a copy of your invoice in the mail, but you may opt-in to electronic invoices
for faster, paper-free billing.
If you pay at a point-of-sale, you will be given a final invoice at the branch. If you do not have an online account but have a credit line with ADI and have an item shipped to you, your invoice will be included with your package.
Statements will be mailed out once a month before the end of each month. These give you a whole view of your ADI account, showing you all the orders made in the past month as well as everything you owe with payment due dates.
I think there’s an error on my invoice or statement.
Please contact your designated ADI credit representative. Your representative's name, phone number and email can be found on your invoice history page when logged in to your online account. Alternatively, you can call your local branch
How can I view statements on my sub-account(s)?
To manage your business in a sub-account, you must change your default location under "My Account." This option is available in every one of your account management screens.
Why can't I see my open invoices?
Your credit terms with ADI may be Cash on Delivery (COD). With COD terms, open invoices will not be displayed under "My Invoices." If you are searching for a copy of a specific invoice, the only way you will be able to access the invoice number is by locating your specific order on "My Orders" and navigating to "Order Details." The invoice number is displayed under "Delivery Information." Contact your friendly ADI Credit Representative to check your credit terms and/or for further assistance.