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Subject to the terms and conditions of this Limited Warranty, from the date of sale through the period of time for product categories specified in Section 1(b), ADI warrants its W Box Technologies products to be free from defects in materials and workmanship under normal use and service, normal wear and tear excepted. Except as required by law, this Limited Warranty is only made to Buyer and may not be transferred to any third party.
ADI shall have no obligation under this Limited Warranty or otherwise if:
ADI only warrants those products branded as W Box Technologies products and sold by ADI. Any other products branded by third parties are warranted by the third party manufacturer for a period as defined by the third party manufacturer, and ADI assigns to Buyer those warranties and only those warranties extended by such third party manufacturers or vendors for non-ADI branded products. ADI does not itself warrant any non-ADI branded product and sells only on an as is basis in accordance with ADI’s terms and conditions of sale.
|Product Categories||Warranty Period|
|Walk Through & Hand Held Metal Detectors||12 Months|
|Intrusion Wireless Communication Accessories||12 Months|
|960H Analog Cameras||24 Months|
|CCTV Power Supplies||24 Months|
|In Ceiling Speakers||24 Months|
|Magnetic Locks||24 Months|
|Surge Protection||24 Months|
|UPS (uninterruptible power supplies)||24 Months|
|Volume Controls||24 Months|
|HDMI Distribution||24 Months|
|6 Outlet Surge Protection||24 Months|
|Intrusion Audio Devices||30 Months|
|Video Surveillance Monitors||30 Months|
|Power and Relays||30 Months|
|Hold-up Buttons||30 Months|
|Video Surveillance Baluns||30 Months|
|Smoke Detectors||36 Months|
|DVR's, NVR's||60 Months excluding HDD; 36 Months HDD (included in recorder)|
|HD Analog Cameras||60 Months|
|IP Cameras||60 Months|
|TV Mounts||60 Months|
|Analog Cables||Limited Lifetime|
|B Connectors||Limited Lifetime|
|Bus Terminals||Limited Lifetime|
|Extension Cords||Limited Lifetime|
|HDMI Cables||Limited Lifetime|
|Jacks, Cords and Intrusion Communication Accessories||Limited Lifetime|
|Patch Cables||Limited Lifetime|
|Patch Panels & Brackets||Limited Lifetime|
|Raceway Conduit||Limited Lifetime|
|Wire Ties||Limited Lifetime|
|Magnetic Contacts||Limited Lifetime|
|Network Switches/PoE Switches||Limited Lifetime|
Subject to the terms and conditions listed below, during the applicable warranty period, ADI will replace Product or provide a credit at purchase at its sole option free of charge any defective products returned prepaid. Any obligations of ADI to replace Limited Lifetime warranty products pursuant to this warranty which result from defect are limited to the availability of replacement product. ADI reserves the right to replace any such products with the then currently available products, or provide a credit in its sole discretion. In the event Buyer has a problem with any ADI product, please call your local ADI branch for return instructions:
For US call 1-800-233-6261
For Canada call 877-234-7378
For Puerto Rico call 787-793-8830
Be sure to have the model number and the nature of the problem available. In the event of replacement, the return product will be credited to Buyer’s account and a new invoice issued for the replacement item. ADI reserves the right to issue a credit only in lieu of replacement.
If any W Box Technologies product is found to be in good working order or such product’s inability to function properly is a result of user damage or abuse, the product will be returned to Buyer in the same condition as received and Buyer shall be responsible for any return freight changes.
W Box Technologies is a private label brand by ADI and offers residential and commercial products and systems. W Box products can be found across multiple categories including intrusion, video surveillance, access control, power, audio and video, networking, tools and hardware, and structured wiring and cable. W Box delivers high-quality and reliable products such as CAT 5/6 patch cables, HDMI cables, cable ties, enterprise/rackmount UPS, video surveillance monitors and power supplies. Every W Box product is backed by a competitive warranty and easy exchange policies to facilitate a seamless home or commercial install. Also available from ADI are display mounts, reliable wire and credentials.